We only process a return by using the return form below. At HOUSE OF BEARS a period of 14 days applies.
You can download the return form for the Netherlands here
If we receive an item that does not meet our return conditions, we unfortunately cannot accept it. We will then charge you again for shipping costs to return the item to you.
UNTIL WHEN CAN I RETURN THE ITEMS?
You have 14 days you indicate you want to return items. If you have ordered more than one product at a time, the period will start to run after you have received the last item. From the moment you have indicated that you want to return your item, you must send it within 14 days. After this period, returns are no longer possible.
WHAT REQUIREMENTS DOES MY RETURN SHIPMENT HAVE TO MEET?
- Preferably return the products in the box in which the order was delivered.
- Return the products in as original packaging as possible.
- We ask you to include a completed return form.
- The item must not have been worn, washed or damaged. The labels must be attached to the item.
- Be careful with makeup: an item with make-up stains will not be accepted.
- An item with a strong scent (think of smoke, perfume) will not be accepted.
- If there is damage to the product, you as the customer are responsible for the decrease in value.
- No washing warranty will be issued; problems after washing are on your own responsibility.
- If you are in doubt about the return options, please contact us to discuss this.
WHO PAYS THE COSTS OF THE RETURN SHIPMENT?
You have to take case of the costs of the return shipment yourself.
It is not possible to return a C.O.D. order.
WHAT IF THE DELIVERED ITEM IS BROKEN?
Our advice is to check the article for defects immediately upon receipt. If it appears that the article is damaged, please contact us as soon as possible.
HOW LONG DOES IT TAKE FOR THE AMOUNT TO BE REFUNDED TO APPEAR ON MY ACCOUNT?
Within 14 days after proper receipt of the return you will have the amount on your account.
WHAT AMOUNT WILL I GET BACK?
You will be refunded the purchase value of the product if the return complies with the return conditions. If the return is less than the free shipping amount, the shipping costs will be deducted from the amount to be refunded.
EXAMPLE 1: You have ordered items worth € 30,- and decide to return € 10,- in products. In this case, you will receive € 10,- back.
EXAMPLE 2: You have ordered items for € 60,- for delivery in the Netherlands and decide to return € 20,- in products. In this situation the original value of the order is € 40,-. You are no longer entitled to free shipping and the amount to be received is € 20,- minus the shipping costs associated with the chosen shipping method.